Technical Help Desk
Complete Service Desk

Remote Technical Support

CoSentry is in the Business of Resiliency

With Remote Technical Support from CoSentry, you gain the advantage of working with one of the foremost business resiliency solutions providers. We not only understand the importance of technology in your business, we know how to ensure your internal and external customers have access to the technical resources they need to maximize its full potential. Best of all, we remove the burden of maintaining and managing your own remote technical support facilities to meet regulatory compliance and associated SLAs.

Multiple Facilities to Mitigate Risk & Control Costs

Whether your solution must address the needs of diverse user groups, span multiple time zones or incorporate the resources of multiple third-party providers, CoSentry makes it possible through our network of Remote Technical Support. Accessible from a single point of entry, we're able to provide front-end call management, querying the caller and routing the call for resolution. Even in the event of a natural disaster, your Service Help Desk operations can continue uninterrupted.

Meeting Your Demands

Meeting your Demands for Quality and Responsiveness

In addition, our Remote Technical Support is able to consistently meet your demands for quality and compliance through the use of the CoSentry SolutionsDesk. This Web-based, ITIL-enabling incident-management application ensures we're able to successfully respond to calls and either remedy the issue with the first call or route the call to the appropriate resource for resolution. Use it as a stand-alone solution or interface with your existing ticketing systems.